1.Introduction

• These Terms and Conditions govern the use of the online registration, booking and payment services provided by UNIT 21 Tactical Group Private Limited ("UNIT 21", "we", "our", or "us").

• By accessing our website, submitting an enquiry, registering for a course, purchasing services or products, or making any online payment through our website or authorized payment gateways, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions. UNIT 21 Tactical Group Private Limited reserves the right to modify these Terms and Conditions at any time without prior notice. The latest version published on our website shall always apply.

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2.Online Payments

• Payments made through our website may be completed using:

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• Before making payment, users are advised to verify any charges or transaction fees imposed by their respective financial institutions.

All online payments are securely processed by our authorized payment gateway provider. UNIT 21 does not collect, store or process your card information.

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3.Payment Authorization 

By making an online payment, you confirm that:

• You are legally authorized to use the selected payment method.

• The payment information provided is accurate and complete.

• Sufficient funds or credit are available.

• You authorize UNIT 21 Tactical Group Private Limited to collect payment for the selected course, service or product together with any applicable taxes or charges.

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4.Payement Security

Payment transactions are processed through secure encrypted payment gateways using industry-standard SSL encryption.

While UNIT 21 employs commercially reasonable security measures, no method of internet transmission or electronic storage is completely secure. Users acknowledge the inherent risks associated with online transactions.

UNIT 21 shall not be responsible for losses resulting from:

• Internet failures

• Unauthorized access

• Hacking

• Malware

• Phishing attacks

• Third-party system failures

• User negligence

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5.Registration & Course Enrollment

Registration for any training course is confirmed only after:

• Successful payment (where applicable)

• Verification of eligibility requirements

• Submission of required documents

• Approval by UNIT 21 where applicable

UNIT 21 reserves the right to decline, suspend or cancel any registration without assigning any reason where safety, legal or operational considerations require.

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6.Participant Responsibilities

Participants agree that:

• Information submitted during registration is accurate.

• Identity documents are genuine.

• They satisfy the eligibility requirements for the selected course.

• They will comply with all safety rules and instructor directions.

• They understand that tactical, firearms, medical and security training involve inherent risks.

Failure to comply may result in immediate removal from the course without refund.

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7.Refund & Cancellation Policy

Unless otherwise stated in writing:

• Registration fees are non-refundable.

• Course fees are non-refundable.

• Equipment deposits (if applicable) will be refunded after inspection.

• Transfers to another course date may be permitted at UNIT 21's sole discretion.

• Failure to attend a scheduled course without prior approval will be treated as a cancellation.

UNIT 21 reserves the right to cancel or reschedule courses due to insufficient enrollment, instructor availability, operational requirements, force majeure or safety concerns.

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Where UNIT 21 cancels a course, participants may be offered either:

• A transfer to another course date, or

• A refund at UNIT 21's discretion.​

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8.Firearms & Tactical Training

Certain courses may involve:

• Live-fire exercises

• Simunition training

• Force-on-force exercises

• Tactical movement

• Physical activities

• Medical scenarios

• Defensive tactics

• Vehicle operations

• Other high-risk training activities

Participants must follow all safety instructions at all times.

UNIT 21 reserves the right to remove any participant who poses a safety risk.

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9.Medical Fitness

• Participants are responsible for ensuring they are medically fit to attend training.

• UNIT 21 may require medical declarations or fitness certificates before participation.

• Failure to disclose relevant medical conditions may result in removal from training without refund.​

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10.Equipment

• Participants shall use all training equipment responsibly.

• Any loss or damage caused through negligence may be charged to the participant.

• Where equipment is issued temporarily, it must be returned in good condition.​​

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11.Intellectual Property

• All course materials, manuals, videos, presentations, photographs, graphics, logos and website content remain the exclusive property of UNIT 21 Tactical Group Private Limited.

• No content may be copied, reproduced, distributed or commercially used without prior written permission.

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12.Confidentiality

• Certain training programs may contain sensitive operational methodologies.

• Participants agree not to disclose confidential training content, operational procedures or proprietary materials to third parties without written authorization.

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13.Consulting & Security Services

• Consultancy, executive protection, risk assessments and security assignments are governed by separate service agreements in addition to these Terms and Conditions.

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14.Privacy Policy

UNIT 21 respects your privacy.

Information collected during registration may include:

• Name

• Contact details

• Passport details

• Government-issued identification

• Medical declarations

• Emergency contact information

• Payment records

• Course history

Personal information is used solely for:

• Course administration

• Security verification

• Payment processing

• Certification

• Regulatory compliance

• Customer support

We do not sell personal information.

Information may be shared only with:

• Authorized payment processors

• Government authorities where legally required

• Accreditation bodies where applicable

• Service providers assisting UNIT 21 operations under confidentiality obligations.

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15.Limitation of Liability

To the fullest extent permitted by law, UNIT 21 Tactical Group Private Limited, its directors, officers, employees, instructors, contractors and affiliates shall not be liable for any:

• Direct loss

• Indirect loss

• Consequential damages

• Financial loss

• Personal injury arising from participant negligence

• Data loss

• Business interruption

• Cyber incidents

• Third-party service failures

Participation in any training program is undertaken at the participant's own risk.

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16.Force Majeure

UNIT 21 shall not be liable for failure to perform its obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters

• Government restrictions

• Pandemics

• Civil unrest

• Armed conflict

• Power failures

• Internet outages

• Transportation disruptions

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17.Governing Law

• These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

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18.Dispute Resolution

• Any dispute arising from these Terms and Conditions shall first be resolved through good-faith negotiations.

• If unresolved, the dispute shall be referred to a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996.

• The seat and venue of arbitration shall be Hyderabad, Telangana, India.

• The courts located in Hyderabad shall have exclusive jurisdiction over matters not subject to arbitration

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19.Changes to Terms

UNIT 21 Tactical Group Private Limited reserves the right to modify these Terms and Conditions at any time.

Continued use of our website or services constitutes acceptance of the revised Terms.​​​​​​​​​​